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RETURNS

If you wish to return an item to Mamabu, you have 14 days from the date of receipt to do so. If you have changed your mind, simply let us know. The easiest way to do this is by filling in the returns form. Please then return the item as soon as possible. Please note that you must return the item no later than 14 days after informing us that you wish to do so. Read more about your cancellation rights in our Terms and Conditions.
It is important that the item is returned with tags and in the same condition that you received it in if you wish to receive a refund of the full amount.
When you wish to return an item, simply fill in the returns. Package the item securely, include the returns form, and send the parcel back as soon as possible. You must pay for shipping costs associated with the return of the goods. We will however refund the postage charges for parcels sent with standard priority through the national post service. The bag should be sent as parcel post and can be dropped off at the post office. Please note that you remain responsible for the parcel/goods until we receive them. Always keep proof of postage receipts, and, if applicable, tracking numbers. Please note that we do not accept parcels sent as cash on delivery.
Defective items
If you receive the wrong item, simply return it to us and we will send a new item to you for no additional charge. If the item is sold out we will refund the full amount to you. If you receive the wrong item, the return shipment is of course free of charge, and all you have to do is follow the same procedure as for standard returns.
EXCHANGE

If you wish to exchange an item with Mamabu, you have 14 days from the date of receipt to do so. If you have changed your mind and wish to exchange your item, simply let us know. The easiest way to do this is by filling in the returns form, which can be found in My Account. Please then return the item as soon as possible. Please note that you must return the item no later than 14 days after informing us that you wish to do so. Read more about your cancellation rights in our Terms and Conditions.
It is important that the item is returned with tags and in the same condition that you received it in. The return shipping if you wish to make an exchange is of course free of charge and we will then send you the item you have requested free of charge. If the item is sold out, we will instead issue you with a full refund for the item. Please note that you cannot exchange an item for a more expensive one.
When you wish to exchange an item, simply fill in the returns form, which can be found in My Account. Package the item securely, include the returns form, and send the parcel back as soon as possible. The cost of return shipping is naturally free and we will refund the postage charges for parcels sent with standard priority through the national post service . The bag should be sent as parcel post and can be dropped off at the post office.
Please note that you remain responsible for the parcel/goods until we receive them. Always keep proof of postage receipts, and, if applicable, tracking numbers. Please note that we do not accept parcels sent as cash on delivery.
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